Using 9-1-1

Tips for Calling 9-1-1

No one expects to have to call 9-1-1, and when they do, it could be one of the most stressful times in their life. The following are a few things to remember if you have to call 9-1-1 for an emergency. For more information, contact Jefferson County Emergency Communications at (785) 863-2247.

Remain Calm

Remember you are the only source of information to the dispatcher. Try your best to stay calm so the dispatcher can get the information needed as quickly as possible.

Don't Hang Up
When you call 9-1-1, stay on the line with the dispatcher until you are advised by the dispatcher that it is okay to hang up. Your assistance may be required to help patients / victims at the scene and guide the officers, medical personnel, or fire units to your location.

Know Your Surroundings
Stay familiar with where you are at all times. Even with improved cell phone technology, a caller having a good idea of where they are will enable responders to find them quicker.

Know the Phone Number that You are Calling From
Be prepared to give your phone number to the dispatcher. This enables the dispatcher to call you back for further information or directions should you be disconnected.

Know the Address of the Emergency, Nearest Intersection (Cross Street), or Landmark
Be able to provide directions for the dispatcher to relay to the emergency responders.

Listen to the Dispatcher & Answer Questions
Listen to the dispatcher. When the dispatcher asks you, be prepared to tell the dispatcher what type of emergency you are calling about.

Please let the dispatcher ask the questions, they are trained to know what questions to ask and will save valuable time in getting you the assistance you are requesting. Follow the dispatcher's instructions while waiting for help to arrive.

Police, medical, and fire emergency response will not be delayed by answering the questions. Assistance will be dispatched while you are still on the phone. By answering the dispatcher's questions, the dispatcher can relay important information to the units responding prior to their arrival. This increases the chances of a successful outcome to the call!

Don't Put Yourself in Harm’s Way
When most people witness someone hurt, they want to help, but never put yourself in a dangerous situation. You could make a bad situation worse by getting yourself hurt.